Owners

Support knowledge base (FAQs) for EV owners who use Recurrent.

• What do Vehicle Insights tell me?
• Can I connect my car to Recurrent before I take delivery?
• Which vehicles are eligible for Vehicle Insights?
• What do I need to do to connect my car to Recurrent?
• How are you generating Vehicle Insights? What data do you use?
• Is it safe to give you my subscription login?
• What if my car has a battery replacement?
• How do I reactivate my connected services subscription or know which connected service I need?
• How does Recurrent protect my information?
• What do I need to know about plug-in hybrids (PHEVs) and using Recurrent?
• What do Comparative Insights tell me?
• Does the temperature affect Tesla range?
• How does terrain affect range?
• What does the Range tab mean?
• Who is Smartcar?
• When will I see information in my dashboard?
• Why are my vehicle credentials not working?
• What is the "Range in 3 Years" Module?
• What does the "How am I charging?" section tell me?
• How much does my EV save?
• Why is the connection taking a long time?
• How long does it take to get VIN-specific data on my Vehicle Insights?
• How do I replace a vehicle on Recurrent?
• Did Tesla change its authentication system?
• Why did my vehicle get disconnected from Recurrent?
• How do I change the nickname for my connected EV?
• Will Recurrent drain my battery when you ping my car?
• What is Battery History?
• What is the difference between Range Score and State of Health?
• All About Tesla Virtual Key
• Why are you showing me a “Real Range” that isn’t specific to my car?