# Owners

Support knowledge base (FAQs) for EV owners who use Recurrent.

- [What do Vehicle Insights tell me?](https://support.recurrentauto.com/en/what-is-the-monthly-battery-report)
- [Can I connect my car to Recurrent before I take delivery?](https://support.recurrentauto.com/en/can-i-connect-before-delivery)
- [Which vehicles are eligible for Vehicle Insights?](https://support.recurrentauto.com/en/you-can-check-eligibility-requirements-here)
- [What do I need to do to connect my car to Recurrent?](https://support.recurrentauto.com/en/what-do-i-need-to-get-a-monthly-report)
- [How are you generating Vehicle Insights? What data do you use?](https://support.recurrentauto.com/en/how-are-you-generating-the-monthly-report-what-data-do-you-use)
- [Is it safe to give you my subscription login?](https://support.recurrentauto.com/en/is-it-safe-to-give-you-my-subscription-login)
- [What if my car has a battery replacement?](https://support.recurrentauto.com/en/what-if-my-car-has-a-battery-replacement)
- [How do I reactivate my connected services subscription or know which connected service I need?](https://support.recurrentauto.com/en/how-do-i-reactivate-my-connected-services-subscription-or-know-which-connected-service-i-need)
- [How does Recurrent protect my information?](https://support.recurrentauto.com/en/how-do-recurrent-and-smartcar-protect-my-information)
- [What do I need to know about plug-in hybrids (PHEVs) and using Recurrent?](https://support.recurrentauto.com/en/phevs-and-recurrent)
- [What do Comparative Insights tell me?](https://support.recurrentauto.com/en/what-do-comparative-insights-tell-me)
- [Does the temperature affect Tesla range?](https://support.recurrentauto.com/en/do-extreme-temperatures-affect-tesla-range)
- [How does terrain affect range?](https://support.recurrentauto.com/en/how-does-terrain-affect-range)
- [What does the Range tab mean?](https://support.recurrentauto.com/en/what-does-the-range-insights-section-mean)
- [Who is Smartcar?](https://support.recurrentauto.com/en/who-is-smartcar)
- [When will I see information in my dashboard?](https://support.recurrentauto.com/en/when-will-i-get-the-monthly-report)
- [Why are my vehicle credentials not working?](https://support.recurrentauto.com/en/why-are-my-vehicle-credentials-not-working)
- [What is the "Range in 3 Years" Module?](https://support.recurrentauto.com/en/what-is-the-range-in-3-years-module)
- [What does the "How am I charging?" section tell me?](https://support.recurrentauto.com/en/what-do-charging-insights-tell-me)
- [How much does my EV save?](https://support.recurrentauto.com/en/how-much-does-my-ev-save)
- [Why is the connection taking a long time?](https://support.recurrentauto.com/en/why-is-the-connection-taking-a-long-time)
- [How long does it take to get VIN-specific data on my Vehicle Insights?](https://support.recurrentauto.com/en/first-vehicle-report)
- [How do I replace a vehicle on Recurrent?](https://support.recurrentauto.com/en/how-do-i-replace)
- [Did Tesla change its authentication system?](https://support.recurrentauto.com/en/new-tesla-api)
- [Why did my vehicle get disconnected from Recurrent?](https://support.recurrentauto.com/en/why-does-my-rivian-keep-getting-disconnected)
- [How do I change the nickname for my connected EV?](https://support.recurrentauto.com/en/how-do-i-change-the-nickname-for-my-connected-ev)
- [Will Recurrent drain my battery when you ping my car?](https://support.recurrentauto.com/en/will-recurrent-drain-my-12v-battery-when-you-ping-my-car)
- [What is Battery History?](https://support.recurrentauto.com/en/what-is-battery-history)
- [What is the difference between Range Score and State of Health?](https://support.recurrentauto.com/en/what-is-the-difference-between-range-score-and-state-of-health)
- [All About Tesla Virtual Key](https://support.recurrentauto.com/en/all-about-tesla-virtual-key)
- [Why are you showing me a “Real Range” that isn’t specific to my car?](https://support.recurrentauto.com/en/why-are-you-showing-me-a-real-world-range-that-isnt-specific-to-my-car)