support/
77 pages · Updated July 29, 2026
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- Can I sign up if I lease my car?
- What if my car has a battery replacement?
- What does the "How am I charging?" section tell me?
- All About Tesla Virtual Key
- How does Recurrent protect my information?
- Will Recurrent drain my battery when you ping my car?
- What is the "Range in 3 Years" Module?
- How much does my EV save?
- How do you generate Vehicle Insights?
- Is it safe to give you my subscription login?
- Which vehicles are eligible for Vehicle Insights?
- How do I change the nickname for my connected EV?
- Is there a waitlist for non-US EV drivers?
- What do Comparative Insights tell me?
- What does the Range tab mean?
- What do I need to know about plug-in hybrids (PHEVs) and using Recurrent?
- Does the temperature affect Tesla range?
- When will I see information in my dashboard?
- How long does it take to get VIN-specific data on my Vehicle Insights?
- What is the difference between Range Score and State of Health?
- Did Tesla change its authentication system?
- How are you using my data? What about my privacy?
- Why are my vehicle credentials not working?
- How do I reactivate my connected services subscription or know which connected service I need?
- How do I replace a vehicle on Recurrent?
- How does terrain affect range?
- Do you support multi-factor authentication for Tesla vehicles?
- What do Vehicle Insights tell me?
- How are you generating Vehicle Insights? What data do you use?
- What do I need to do to connect my car to Recurrent?
- What if it says "No Compatible Vehicles Found" after sign in?
- Can I connect my car to Recurrent before I take delivery?
- Do I need to pay for shipping?
- Can these buyers also do trades?
- How does Recurrent overcome technical hurdles?
- Policy on Hostile and Abusive Language
- What kind of services do Recurrent offer?
- What if a previous owner connected my car to Recurrent?
- Who are the buyers, exactly?
- Is there a Recurrent mobile app?
- What does Expected Range mean on a Recurrent Report?
- Does Recurrent use OBD2?
- Do I need to provide photos?
- Who is Recurrent?
- How do I delete my Recurrent account?
- Where can I share product feedback or feature requests?
- How do I change my account email address (login)?
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- I see cars like mine listed for $X on used-car sites - can I expect offers to be close to that?
- Will I get multiple offers?
- What happens if I owe more on my car than the offer?
- If I don't like the offers, can I try again?
- How long does it take to hear back?
- What information is needed to sell my vehicle with Recurrent?
- Can I use Recurrent to check a vehicle for sale with a private seller?
- How much do Vehicle Insights cost?
- Why is the connection taking a long time?
- What is Battery History?
- How do I add a new vehicle for Owner Insights?
- Common FAQ | Help Center
- Will all my vehicle extras be evaluated if I sell my car with you?
- What information does a Recurrent buyer partner see?
- Contact us | Help Center
- Which EVs are eligible?
- Buyers & Sellers | Help Center
- What happens after I submit my vehicle to Sell With Recurrent?
- Why are you showing me a “Real Range” that isn’t specific to my car?
- Who is Smartcar?
- Why did my vehicle get disconnected from Recurrent?
- Owners | Help Center
- Help Center
- Page not found | Help Center
- What is Sell With Recurrent?
- What is Range Score?